Policies

Payment

We accept all major credit cards as well as ACH utilizing PayPal.

Order Processing & Shipping

All orders are shipped via USPS within 5-7 business days for custom orders and 1-2 days for all stock orders. All orders ship from California and arrive within 2-7 business days if shipping to a US address. International orders ship via USPS and can vary in delivery times due to country and customs. Please allow up to 21 days for International orders. If you have a preference on shipping carrier please make a note on your order prior to submitting.

Refunds & Exchanges

All un-opened stock items may be returned within 10 days for full refund. Once we receive the returned item the charges will be credited to your original payment method excluding shipping costs. Custom imprint items or opened items cannot be returned.

If you have questions about returning an item or its customization, please send an email to standout@shellyrager.com and we will follow up with you.