FAQ

How long does it take to design a custom wood piece?

The design process takes 5-7 business days. Shipping time is dependent on recipients address.

Do I have to pay extra for customization?

It depends on the amount of detail that is added. We can certainly give you an idea prior to ordering.

Do I pay extra for shipping?

There is no shipping fee on standard, domestic shipments. If an item needs to ship priority or next day, additional shipping costs will be incurred.

Can I request a specific design to be used on one of your products?

Yes, if you have a specific image or logo you would like designed, click here to send us an email. Once we receive your request you will be contacted for additional details.

Are non-custom orders shown on your website in stock?

Yes, all non-custom orders are in stock and ship within 1-2 days of receiving your order.

Can I choose a different paint color or finish instead of the color that is shown with the piece on the website?

It depends on the product you are interested in. Feel free to send us and email and state your request and item and we will let you know.

What is your return policy?

Please view our policies to learn about our return procedures.

If you have a question not shown here, please send us an email.